Hello! My name is*****
I have read the problem description. Since there could be several possible causes of the problem, I suggest we establish a secure remote desktop session so that I can see the problem myself and help you directly.
Let me if you would like that.
Please click on the link below to download a secure remote desktop assistance program:http://www.justanswer.com/remotedesktop/join.aspx?Session=fdad0e86-0b86-429f-a3f5-0cd8f602cb08
When a new web page opens, click the green "I Agree" button, and run the downloaded file (named Elsinore.ScreenConnect.Client) by double-clicking it. Permit the connection if asked so that I can connect. We will then be able to chat as well.
That is a program JustAnswer uses for secure remote desktop assistance. You can trust it. I assure you your computer won't be harmed. I've used the same program more than 100 times and there haven't been any problems.
While we are connected, you can see everything I am doing on your computer, and you can terminate the remote session at any time. There is a chat box as well, so we can chat.
If you want to continue, click on the link and run the program.
It looks like you went away.
If you decide to continue, let me know here and I will provide a new link for secure remote desktop assistance since the current one is not longer valid.
Do you still require assistance with this issue?
Let me know,IT Miro