I am the person that will be helping you today.
This is an all too common scam in which the scammers lie and say you need their services. Essentially, how it works is that you go to website and allow them to remote in. They may pretend as if they did something and then charge you or install their own virus and demand payment to remove it. In short, as long as you didn't give them any banking information, you are safe. They are most definitely scammers. If you wish, you may want to contact your local authorities and report them.
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again, - Jason
P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.