I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
We can do that. I will give you the instructions. After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
Let's forget about that extra charge. I am not here to nickel and dime anyone. I am here to work and solve your problem.
Follow the instructions below to begin the remote helping screen.
Remote page: http://remote.jasonfixedit.com
After clicking the link above, enter the following two digit number: 40 and click the circle button to start the remote application.
It turns out that the problem is not with email. You remoted me into the wrong computer and had me setup the account there. It turns out that you cannot log into the computer, the other computer, because you don't have the password ***** that log in account.
You need to reset the Microsoft Account password ***** the email address that appears on the problem computer.
Please, follow the instructions below to reset your password:- Click the following link: http://account.live.com/password/reset- Fill out all of the requested information- Once all of that is complete, you will be given the option to reset your password.