For Online Computer Support, Ask a Computer Technician
I will be the person helping you today. I can see that you may need a little bit of extra help. When ever antiquated technology is used in newer systems, there are a lot of issues that may occur that require a bit of analysis before coming up with the correct solution? May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
The website will give you offers, but you can ignore them if you wish. The remote costs more because it takes more of my time. Do you not wish to do the remote?
Without remoting in, I cannot analyze the problem.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
Hello Judy, I can attempt to assist you without remote if you would like?
This is true. I am not sure why it collected already I was under the assertion that you only pay once you have accepted the answer, or have requested and accepted remote support or other services. Either way, Jason was correct it is much easier to look at this remotely, but we do not need to do that at this time and we can try without it. Now either way, if I am unable to assist you, even if we had remote you could always be refunded, so you are never "locked" into paying, and your satisfaction is guaranteed.
How old are the disks you are trying to recover pictures from?
And what operating system are you using now, and what OS did you use when you were storing the photos?
OK so when you put in a floppy disk, it says you need to format the disk? Do you have a spare disk that has no data on it that we can test to make sure the drive is reading and writing properly?
The drive itself does not need to be formatted or anything with that. If you can find an old disk I want to format it and move data to it, to rule out a possibility of your new disk drive being bad.
OK that will be perfect.
Does it give you options like 1.44?
Are you able to click format regardless of nothing being in capacity?
I understand that is fine. If we thought the disks might be old and not really be intact we could try a recovery which may help but I'm not sure if the drive is working yet at this time, we would need to verify it. I understand you will not be charged and I can put this for a refund if you would like to not continue.
Have a nice day!