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I am the person that will be helping you today.
May I ask for the full model name of your Asus computer?
I will be standing by, looking forward to your response.
On the back of the computer, on the label, it should say something regarding the Model. Can you see that?
I'm sorry, but that is not the model name. Do you see any words on the front or side of the computer?
There are several models that match that. IS there anything else on the computer that looks like a model name?
How old is the computer? If I know how old it is, that will help.
The model says 12M?
I ask because I cannot find any such model "12m".
Let's try this another way. What does the power cord look like?
In that case, the power outlet on the computer should be on the back of the device, very near the bottom of it. Do you see any such outlet on the computer?
Great, I am glad to hear that.
Thank you for your time, the chance to work with you, and for the update.
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