Hi there and welcome Bill
To confirm, this is happening within Google Chrome correct?
In Chrome, you said you reset the defaults, exactly how did you do this?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
It is in addition, and it is optional as I then sign onto your computer and fix this directly for you. You control everything and see everything and I personally guarantee I am only interested in fixing the problem. If this was not the case I would not have lasted on this site for 6 years (this site is here for 13 years with a triple A rating from the BBB
ok as being an engineer I cannot see anything with payments but can you call customer service on 1-***-***-****
They can work you through getting this done.
I will be here ready to fix this for you when they do
its likely your credit card is being blocked or your credit card company, can you check with them please. I can promise this is rare as normally I would be on your computer by now.
ok, sorry but I have no control over why your credit card would be blocked... I can only say in the meantime I have had a few customers that had no issues so I know our system is working... and can only advise you to call
ok, but I wanted you to call them as they look to be blocking it.