Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Could you please let me know the full model and serial number of the Lenovo laptop?
Can you hear the fan spinning sound when you try to turn on the laptop or can you hear any beep sounds from the laptop?
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Sir/Ma'am checking to see whether you still need my help.
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