I'm sorry about the issue. When do you see Microsoft LifeCam 3.1?
Can you please confirm your computer has Windows XP (or windows Vista, or 7 or 8 or 10, etc.)?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.
I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service at the Better Business Bureau website:
The issue is not simple; if it's simple, then you can just uninstall it in Control Panel, or use an uninstaller program. So we have to do more troubleshooting.
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you since this issue can be complicated. Otherwise, I will provide written instructions.
When do you see Microsoft LifeCam 3.1 appears on the computer's screen? Does it show up automatically when you turn on the computer? Or does it show up when you open a particular program?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you.
Is this a desktop or laptop? That's extra for remote support. Can I connect remotely to your computer and fix now? Please let me know. Thank you.
I can reduce it less for you. Please let me know when you are available to continue; we guarantee our service. Please reply at the box below. Thank you.