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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have WP 12 on my microsoft xp operating system. I got a

Customer Question

I have WP 12 on my microsoft xp operating system. I got a Epson xp-420 printer, however WP files won't print. The message I get is: 1) printer not activated, error code 20. 2) print server - error initalizing output device. I am able to print Lotus 123 files.
I talked to Mr. Ford at Epson ( case # ***** ). He said I should contact you because the printer is operating fine. He said it needs an up dated WP driver.
Ed ******
***-***-****
*****@*****.***
Submitted: 10 months ago.
Category: Computer
Expert:  Jason Jones replied 10 months ago.

Hello,

I will be the person helping you today. In your case, the culprit may be with the configuration of the printer and/or the WP 12 application. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason