I'm sorry about the issue. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Please try the following:
- Click on the 3-bar icon at the upper right corner in Firefox, then click on Options
, then in the Home Page box, delete everything in it
, then click on the Search option on the left, then for Default Search Engine option, select option Google (or Yahoo or any search engine you want)
, then close Firefox program, then re-open Firefox program, and check.
- If that does not work, in Firefox, click on the 3-bar icon at the upper right corner, then click on ? (the question mark icon) at bottom, then click on Troubleshooting Information option
, then click on Refresh Firefox..., then click on Refresh Firefox and wait a bit, and finish, then check.
When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.