How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I'm on my apple pro desk top and all of sudden I lost Micro

Customer Question

I'm on my apple pro desk top and all of sudden I lost Micro soft words on my desk top and also when I log on instead of going right to yahoo when I tap Safari I have to first tap the yahoo square and my screen size looks difference. Micro soft is still showing on my lap top but not desk top, what happened. I'm just an amateur on computers.
Submitted: 9 months ago.
Category: Computer
Expert:  Kamil Anwar replied 9 months ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 9 months ago.
I thought I was calling the Geeksquad ,are you some one difference
Expert:  Kamil Anwar replied 9 months ago.

I am a technician from JustAnswer.

Expert:  Kamil Anwar replied 9 months ago.

Can do what GeekSquad will.

Customer: replied 9 months ago.
I guess I have the wrong people as I'm already pay for thru them,now do I need to call pay pal to get my money back, I probably do
Expert:  Kamil Anwar replied 9 months ago.

You can request a refund by emailing***@******.***

Customer: replied 9 months ago.
give me your e-mail address for support again
Expert:  Kamil Anwar replied 9 months ago.
Customer: replied 9 months ago.
sorry I got the wrong place, I will e-mail them now
Expert:  Kamil Anwar replied 9 months ago.

No problem.