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GeekGal
GeekGal, Computer Support Specialist
Category: Computer
Satisfied Customers: 923
Experience:  MIS degree and 15+ years experience with both Mac and Windows hardware & software
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I need to renew my subscription. msn said my subscription

Customer Question

i need to renew my subscription.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: msn said my subscription has expired to msn premium.
JA: Is there anything else the Computer Technician should be aware of?
Customer: no.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 9 months ago.
Category: Computer
Expert:  GeekGal replied 9 months ago.

Good morning. My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this. How were you notified about your subscription expiring. Did you get an email from msn?

Customer: replied 9 months ago.
no. i was on msn when a message popped up that my subscription has expired.
Expert:  GeekGal replied 9 months ago.

Thank you for that information. I I believe that a SECURE REMOTE CONNECTIONwhere I connect to your computer and work on this while you watch, would be the fastest and easiest way to resolve your issue and I have offered this as an Additional Service. This is optional, and if you choose not to do this, I can try to find a way to help you here.

Customer: replied 9 months ago.
try to find a way to renew my subscription.
Expert:  GeekGal replied 9 months ago.

Certainly. Are you logged into MSN now? If not, please click on https://membercenter.msn.com/signin.aspx?ru=%2fdefault.aspx and sign in. Next click on support (usually in the upper right corner of the screen) in the search box type renew subscription. Follow the instructions on the screen. If you run in to any trouble or have any questions, please let me know.

Expert:  GeekGal replied 9 months ago.

If yo urun in to trouble, another alternative is to call Microsoft's billing department at 1-***-***-**** and let them know that you want to extend your subscription.

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