Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Go to control panel --> credential manager --> windows credentials --> delete anything in here related to Outlook or email
try upper right corner --> view by large icons
Ok Vista must not have that feature.
In that same window go to Mail, --> profiles --> create a new Outlook profile to see if it still prompts for password.
What's the email provider for email account and version of Outlook?
Your own exchange server?
Outlook 2007, 2010 etc ?
Email works, you just have to type it in everytime?
download and install this https://www.microsoft.com/en-us/download/details.aspx?id=50360
You may not be able to use the above as it requires a login.
Try this download http://hotfixv4.microsoft.com/Microsoft%20Outlook%202010/sp2/outlook2010kb2597011fullfilex64glb/14.0000.6114.5000/free/441652_intl_x64_zip.exe
check Windows Upates see if there are any updates for Microsoft Office
ok sounds good