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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have just updated to an exchange mail box and every time i

Customer Question

JA: Thanks. Can you give me any more details about your issue?
Customer: i have just updated to an exchange mail box and every time i try to access mail in outlook i have to type in my password *****
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Submitted: 9 months ago.
Category: Computer
Expert:  Cody replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 9 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 9 months ago.
no would sooner just try to fix via mail or chat
Expert:  Cody replied 9 months ago.

Go to control panel --> credential manager --> windows credentials --> delete anything in here related to Outlook or email

Customer: replied 9 months ago.
cant find credential manager in control panel
Expert:  Cody replied 9 months ago.

try upper right corner --> view by large icons

Customer: replied 9 months ago.
no nothing there
Expert:  Cody replied 9 months ago.

Ok Vista must not have that feature.

In that same window go to Mail, --> profiles --> create a new Outlook profile to see if it still prompts for password.

Customer: replied 9 months ago.
no still asks for password *****
Expert:  Cody replied 9 months ago.

What's the email provider for email account and version of Outlook?

Customer: replied 9 months ago.
i have 3 mail boxes on the exchange server and i have to enter passwords for all 3
Expert:  Cody replied 9 months ago.

Your own exchange server?

Outlook 2007, 2010 etc ?

Customer: replied 9 months ago.
web preference web-preference.co.uk
outlook 2010 version 14.0.7 (32bit)
Customer: replied 9 months ago.
https://cas.cloudplatform1.com/owa/#path=/mailalso have a link to the web mail
Expert:  Cody replied 9 months ago.

Email works, you just have to type it in everytime?

Customer: replied 9 months ago.
that's the problem three mail boxes all different passwords and I have to type them in every time
mail works on I phone no problem...
Customer: replied 9 months ago.
got an error message 40 not all could be unzipped
Expert:  Cody replied 9 months ago.

check Windows Upates see if there are any updates for Microsoft Office

Customer: replied 9 months ago.
there are 7 and its going to take a while its now 3am i need to go to bed now ill try again tomorrow to get a fix
Expert:  Cody replied 9 months ago.

ok sounds good

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