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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Lenovo laptop s/n CB16878732 MODEL N585. WHAT IS ADMIN

Customer Question

Lenovo laptop s/n CB16878732 MODEL N585. WHAT IS ADMIN PASSWORD, PLEASE.
MADDIE CASE. TORONTO. EMAIL***@******.*** I am unable to change or upgrade anything without the password. Thank you.
Submitted: 9 months ago.
Category: Computer
Expert:  Mr.Med replied 9 months ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue, Please go to this website : www.pogostick.net/~pnh/ntpasswd/ and click bootdisk on the top of the page then download the file : cd110511.zip (Make sure you unzip this file), next burn this file into a blank CD or DVD, you can use imgburn software for that : www.imgburn.com

Now insert the disk and follow the step by step instructions in this tutorial video to remove the password :

https://www.youtube.com/watch?v=EWnV5SM7iS0

Let me know the results please

Thank you

Expert:  Mr.Med replied 9 months ago.

Has everything worked out, do you still need help please?

Expert:  Mr.Med replied 9 months ago.

If you need any further help please reply back to me and i will gladly continue to help

thanks