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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35256
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I had a massive malware. I recovered, but forgot my

Customer Question

I had a massive malware. I recovered, but forgot my passwords to several of my gmails
Specifically ***@******.*** (I'm a jail chaplain..they can not contact me until released) The second one was ***@******.*** what do I do? My eamil is***@******.*** or***@******.***
Submitted: 9 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Please try the following:

1. Click on the Google website below:

https://www.google.com/accounts/recovery/

2, then there, select the option "I don't know my password"

3, enter your gmail email address, and then click on Continue.

4, select the option "I don't know"

5, continue following the instructions there in order to reset your google / gmail account password

- You can do the above steps for each of your gmail email addresses.

- If there is still any issue, please let me know if you have Windows XP, Vista, or 7 or 8 or 10, and if you have a phone number ending with the two digits 27.

Please reply at the box below to continue troubleshooting. Thank you.

Expert:  Viet - Computer Tech replied 9 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

Expert:  Viet - Computer Tech replied 9 months ago.

If you still need help with this issue or with anything else, please type at the box below, then click on the Send button below to communicate with me, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,

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