I am the person that will be helping you today.
May I ask to which shortcuts you are referring?
I will be standing by, looking forward to your response.
Thank you for the update. This may be a corrupt and/or fault within the Office installation and/or within the Windows Environment. In either case, some analysis and work will be required. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.
You do not have to change your type of service. The extra fee is for the remote session.
The remote service will allow me to 'remote' into your system and share your screen & mouse. Once in, I will be able to analyze your system to see what needs to be done in order to fix it.