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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a toshiba satelite p55t-A5118.After logging on the

Customer Question

I have a toshiba satelite p55t-A5118.After logging on the sing in page. the windows 10 screen is no coming up. it is completely blank. What do I do now?
Submitted: 12 months ago.
Category: Computer
Expert:  Jason Jones replied 12 months ago.

Hello,

I am the person that will be helping you today.

Please, do the following as a test after you sign in.

- Wait 5 minutes.

- Press the following keys at the same time: CTRL, ALT, and DEL.

- If prompted, choose the Task Manager.

- Now you should see a window entitled Task Manager. In the top menu bar of this window, click File > New Task. In the box that comes up, type the following and click the Ok button: expLorer

(as a note, if you don't see the top taskbar, click the "More details" option first and continue with my instructions.

- When you do that, does windows load all the way?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 12 months ago.
I clicked cntrl, alt delete and the clicked task manager. how ever the page just went dark again so I didn't even get the option of selecting explorer
Expert:  Jason Jones replied 12 months ago.

After clicking "Task Manager", the screen went black and all you can see is the mouse icon?

Customer: replied 12 months ago.
exactly
Expert:  Jason Jones replied 12 months ago.

At this point, it is not looking good. Please, do the following:

- Press the following keys at the same time: CTRL, ALT, and DEL.

- Choose to Shutdown.

- Turn the computer back on.

Is there any change? If not, continue below:

- Press the following keys at the same time: CTRL, ALT, and DEL.

- Choose to Restart.

Is there any change now?

Customer: replied 12 months ago.
no changes, still goes to a blank screen
Expert:  Jason Jones replied 12 months ago.

Do you have the Windows 10 installation disc?

Customer: replied 12 months ago.
no I updated on the internet. windows was offering a free update for people with 8.1 already
Expert:  Jason Jones replied 12 months ago.

You will need to download the Windows 10 ISO image from the Internet, burn it to cd, boot from the cd, and choose to run a repair.

You can download the tool from the following page: https://www.microsoft.com/en-in/software-download/windows10

I look forward to your update.

Customer: replied 12 months ago.
how do I boot from the cd if i can only sign on and it goes black?
Expert:  Jason Jones replied 12 months ago.

You will not be booting into "Windows". You will boot directly from the CD and fix it that way. I have personally done so thousands of times with no problems.

You would boot from the CD by doing the following:
- Put the cd in the computer.
- Turn the computer off and on.
- Start tapping the key responsible for choosing the boot drive (F2, F10, ESC)

- Choose the CD drive and press enter.

- Press any key to continue.

- Choose to run a "Repair".

Expert:  BigDish101 replied 12 months ago.

Do you have a additional screen connected to this laptop?

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