I am the person that will be helping you today.
Please, do the following as a test after you sign in.
- Wait 5 minutes.
- Press the following keys at the same time: CTRL, ALT, and DEL.
- If prompted, choose the Task Manager.
- Now you should see a window entitled Task Manager. In the top menu bar of this window, click File > New Task. In the box that comes up, type the following and click the Ok button: expLorer
(as a note, if you don't see the top taskbar, click the "More details" option first and continue with my instructions.
- When you do that, does windows load all the way?
I will be standing by, looking forward to your response.