I will be the person helping you today. I can see that you may need a little bit of extra help. This problem can be caused by many different things. Your operating system may be faulted, have corrupt files, or you may be infected with some sort of virus/spyware application. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.