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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My name is ***** ***** & I want to updat my credit card

Customer Question

My name is ***** ***** Lewis & I want to updat my credit card info...Can you help me
JA: Thanks. Can you give me any more details about your issue?
Customer: I went into my account & cannot find the spot where I can update my info
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: Computer
Expert:  Dustin replied 9 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

So i can help you update your information. I need to ask you a few questions.

What web site is it you are trying to log into, and update your info?

Also, are you using a PC, or a phone or a tablet when you try to login and update your info?

Customer: replied 9 months ago.
Are you really charging me $36.00 for me to ask you a question about a free AOL service?
Expert:  Dustin replied 9 months ago.

To be clear, I am not charging you anything. I am simply a technician trying to help you.

Our company though, Justanswer. We do charge for live support. If you want free help, youve made a wrong turn somewhere.

Its usually the online forums and webpage for aol where you can find free help.

If you would like to continue with paid help, you are welcome to get back to me when you are ready.

Dustin S.

Customer: replied 9 months ago.
I am all set..thanks for the help & I do not want to be billed anything for this chat. ☺
Expert:  Dustin replied 9 months ago.

I have no way of knowing whether or not you have been billed.

If you were billed though, the link below will help you submit for a refund.

http://ww2.justanswer.com/help/how-can-i-request-refund