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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Windows 10 has taken over my computer... I have programs

Customer Question

Windows 10 has taken over my computer... I have programs that show a catalog for the design files and Microsoft has all my little icon pictures of each pattern shows the Microsoft Flag NOT my pattern designs... I have over a thousand I don't want to have to open each one to see what it is.... I want my pictures back..
Submitted: 9 months ago.
Category: Computer
Expert:  Cody replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 9 months ago.

We can revert your computer back to the original operating system which will remove Windows 10; barring this was recently updated to Windows 10.

Customer: replied 9 months ago.
I know very little about computers....Where would I get the download for it.... Nothing works right & when I got a new computer everything went bonkers..... I have a disk for 2007 then I updated to 8.1 online..... How do I delete 10 and get it on machine.... Why would they not allow me to see the little boxes for my designs... It's not a windows program ... they have no right to change other programs... I'm in tears and don't know how to do things
Customer: replied 9 months ago.
Where are you located Cody?
Customer: replied 9 months ago.
Are you there???
Customer: replied 9 months ago.
Are you there?
Expert:  Cody replied 9 months ago.

Go to the start menu ---> settings --> update & security --> recovery --> get started revert back to Windows 8

Customer: replied 9 months ago.
I don't have 8 on this new computer it came with 10
Customer: replied 9 months ago.
I had NO options of keeping 8 or getting 8
Expert:  Cody replied 9 months ago.

Sorry I thought it was updated to Windows 10.

Can you take a screenshot of what you're describing?

Customer: replied 9 months ago.
I just did a search and windows 8 is on the computer.... How do I do a screenshot?
Customer: replied 9 months ago.
OK.... have a screen shot in PSP.... How do I send it to you....
Customer: replied 9 months ago.
it won't let me paste to your box....
Expert:  Cody replied 9 months ago.

There is an attach files on the bottom right of this chat.

Customer: replied 9 months ago.
I attached it but I don't know if you got it
Customer: replied 9 months ago.
screenshot is attached as add files
Expert:  Cody replied 9 months ago.

If you open the picture, then it shows up fine?

Customer: replied 9 months ago.
But normally I can see all the files .. the one that are open I had to do each individually..... I should be able to see each pattern... where all the flags are
Expert:  Cody replied 9 months ago.

Can you attach 1 of the pictures here.

Customer: replied 9 months ago.
These are embroidery pictures of the design...... Like the shoes at the bottomfew... what picture do you want.... They are a .psw file for embroidery machine....
Customer: replied 9 months ago.
Cody... Thanks for your help..... I need to go to a meeting....... You don't seem to have a fast setting change so.... I'll come back when I have several hrs.... Thanks again...
Expert:  Cody replied 9 months ago.

sorry this is not a common issue, I wanted to see if it's an issue with the pictures or the preview feature on your computer.

Attach any of the pictures that don't show up correctly.

Expert:  Cody replied 9 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.