I'm sorry about the issue. Does it give you the option to copy disk?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Does it give the option Video disk, etc.?
I'm sorry, I'm an independent computer tech; I'm not affiliated with any software / computer company, I fix all software issues; we guarantee our service, so don't worry. Can I connect remotely to your computer and fix? Thank you.
Often times, different versions of software will have different windows and paths required to do the same thing. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you. I will send up the refund.