How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35211
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
30037186
Type Your Computer Question Here...
Viet - Computer Tech is online now
A new question is answered every 9 seconds

The business called Gen Pak solutions LLC claiming they

Customer Question

The business called Gen Pak solutions LLC claiming they worked for Microsoft and wanted to do this and that for a cost of $200 for 5 years cleaning up my computer.
Submitted: 9 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. That is certainly a scam; they are not from Microsoft. Please always ignore any phone call that you do not know or that you are not expecting.

Is there any issue with your computer?

Please reply at the box below to continue. Thank you.

Expert:  Viet - Computer Tech replied 9 months ago.

You can click on the website below for an article about phone scams:

http://www.bbb.org/blog/2015/03/hear-what-the-microsoft-support-scam-sounds-like/

Basically, you should always ignore any phone call or email message or popup message that you do not know or that you are not expecting.

If you still have any further about this, and/or if you have any computer issue, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,

Expert:  Viet - Computer Tech replied 9 months ago.

If you still need help with this issue, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,

Expert:  Viet - Computer Tech replied 9 months ago.

Hi,

How is it going? Do you still need help with this?

If you still need help with this issue, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit when it shows up.

Thank you very much,