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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Lost all info in my notes in mail

Customer Question

lost all info in my notes in mail
Submitted: 9 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 9 months ago.

Hello and thank you for choosing JUSTANSWER.com

.

What notes are you referring to?

Where were they located?

IM struggling to understand your issue......you didnt give me much to work with.

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I think maybe the notes are just misplaced.....could that be possible?

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Would you like to do a REMOTE SESSION, so i can connect to your computer and potentially fix the issue?

Customer: replied 9 months ago.
Expert:  Quiksilver07070 replied 9 months ago.

okay great.

I will send you the Additional service offer, and once you accept, we can continue to the Remote Session.

Customer: replied 9 months ago.
I got 2 guys going here!!!! confused
Customer: replied 9 months ago.
lost notes in my folders in the email page
Expert:  Quiksilver07070 replied 9 months ago.

Now im confused.

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What do you mean you got 2 guys going?

Customer: replied 9 months ago.
I just paid $36. ???
Expert:  Quiksilver07070 replied 9 months ago.

No, you dont pay until you ACCEPT the answer

Expert:  Quiksilver07070 replied 9 months ago.

Or if you ACCEPT the additional service offer, THEN it charges you

Expert:  Quiksilver07070 replied 9 months ago.

at this point i thihnk all you have done is a $5 deposit.

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But i cant answer billing questions, you would have to contact customer service bout that.

Customer: replied 9 months ago.
I got Andy also call me *************
Expert:  Quiksilver07070 replied 9 months ago.

No thanks......im gonna let you work with the OTHER guy.

Customer: replied 9 months ago.
u have no answer to my problem
Expert:  Dustin replied 9 months ago.

HI, I see you opened two duplicate questions. Those have now been closed.

The easiest way for us to continue is to start a secure remote connection. Im sending the offer to you now, once accepted. I will walk you through the connection steps.

Once connected, I will either recover the missing folders, or we will initiate a deleted message recovery request with yahoo.

Dustin S.