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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Ready to make CD

Customer Question

Ready to make CD for password
Submitted: 1 year ago.
Category: Computer
Expert:  Tim replied 1 year ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

Expert:  Tim replied 1 year ago.

Can you please give me more info as to what you are trying to do?

Customer: replied 1 year ago.
have a new Dell and can not log in to the computer because i do not know my password ***** to reset computer pass word
Expert:  Tim replied 1 year ago.

And you have the CD?

Expert:  Tim replied 1 year ago.

you have burned the correct media onto a CD or DVD, OR you just have a blank CD? Which version of windows.

Customer: replied 1 year ago.
I need you to make me a CD. Cody said I had to be at a working computer with a CD drive I am now and have the CD in the computer,
Expert:  Tim replied 1 year ago.

I can't make you a CD just because you have one in a unworking CD, YOU need to make the bootable CD

Customer: replied 1 year ago.
windows 10
Expert:  Tim replied 1 year ago.

OK, you still need to make the media your self, i'm not sure why you think i can make media for you by sticking a CD in a computer that is not working, your CD is blank correct?

Customer: replied 1 year ago.
The computer I am at works
Expert:  Tim replied 1 year ago.

OK, thats a different storry

Expert:  Tim replied 1 year ago.

Do you have a Windows 10 disk with you, or a blank disk, please give details.

Customer: replied 1 year ago.
The computer I am at is just like the one I need the password for
Customer: replied 1 year ago.
I have a blank Cd
Customer: replied 1 year ago.
I have a blank CD
Expert:  Tim replied 1 year ago.

ok, stand by.

Expert:  Tim replied 1 year ago.

Sorry about that. Rather than parrot info, here is a correct link with pictures, just make sure you use the CD and not USB ok? Please let me know if you have any problems.

http://www.howtogeek.com/131907/how-to-create-and-use-a-recovery-drive-or-system-repair-disc-in-windows-8/