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Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 2335
Experience:  10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
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I have a model h440 desktop s/n 57311430 I was running a

Customer Question

I have a model h440 desktop s/n 57311430
I was running a Norton Optimization and received the message "need to re-start" It did not do so after approx 2 hours. I then turned the machine off manually.
On trying to restart it again I received the message
Recovery
Your PC needs to be repaired.
The boot configuration date file is missing some required information
Submitted: 9 months ago.
Category: Computer
Expert:  Martin replied 9 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

What Operating System are you running, Windows 8.1?

If so here's a guide on what you need to do:

https://kickthatcomputer.wordpress.com/2013/10/19/windows-rt-8-1-upgrade-fails-with-boot-configuration-error/

It might be a little too advanced for a non-technical user - it helps if you have a Windows installation disc available or if you already know how to access the Advanced Boot Menu screen to access Safe Mode.

Please reply using the box below.

Regards,
Martin

Expert:  Martin replied 9 months ago.

Did you have anymore questions or doubts?

Expert:  Martin replied 9 months ago.

If you have any doubts or would like any additional information or assistance, please do not hesitate to let me know.

And if you're happy with the service I'm providing so far feel free to click on one of the 5 stars above as it would be greatly appreciated!

Remember you can continue replying to me until you've got all the information you need.

Regards,
Martin

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