I'm sorry about the issue. No, that is certainly a scam; they just pretend to be from Microsoft. Please always ignore any phone call that you do not know or that you are not expecting.
Is there any issue with your computer?
Please reply at the box below to continue. Thank you.
Also, Microsoft has written an article about phone scams at the Microsoft website below:
; Note: The above Microsoft website might be down right now; if needed, you can read the article at another website below for now:http://www.crn.com/news/security/230800173/microsoft-warns-of-tech-support-phone-scam.htm
Always be careful. Basically, you should always ignore any phone call or email message or popup message that you do not know or that you are not expecting.
If you still have any further about this, and/or if you have any computer issue, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Also, can you please take a moment to rate my service today by clicking on the 5-star icon at the top, then click on Submit when it shows up. Thank you very much,