For Online Computer Support, Ask a Computer Technician
Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
Yes, if you give her credentials, i believe she can log in and ask a question, or maybe send it you, so you can ask.