How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 31190
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

My Hard disk drive was working ok until I installed Windows

Customer Question

My Hard disk drive was working ok until I installed Windows 10 since then although it is listed under devices I cannot get it to start. I cannot find the installation disk that I had with it and I am at a loss as I have several backups locked in it. The serial number is ***** what can I do to get it working please?
Reg Croxford
Submitted: 9 months ago.
Category: Computer
Expert:  Richard replied 9 months ago.

Hi there and welcome

There are no drivers needed with it so this will be something else.

What happens when you try to access it?

Customer: replied 9 months ago.
I go into File explorer and the the item is found under C drive (F) as virtual CD clicking on that brings up a page that only seem to relate to The vitual encryption ptrogramme. I cannot get the item to show as an actual device
Expert:  Richard replied 9 months ago.

ok, Virtual CD is something else, thats a program or service you have installed, not a drive (which is why it has Virtual next to it)

When you click on This PC, what is listed under it for drives? List them here please?

And also what is the make and model of this hard disk?

Customer: replied 9 months ago.
In This PC I have 3 devices and drives Acer (C:) 593GB free of 683 GB, DVD RW Drive (D:) and CD Drive(F:) virtual CD 0 bytes free of 81.5 MB CDFS also there are files for pictures, downloads, music, videos, documents and desktop.
The device is a Iomega model 31958100, serial no. 6EAM140D1F
Expert:  Richard replied 9 months ago.

Thanks

Can you connect the hard disk to a different USB port on the computer. Is it then detected?

Customer: replied 9 months ago.
Connecting to another USB on computer now says the last item connected to the computer malfunctioned and Windows does not recognize it. The device is not now shown as a device
Expert:  Richard replied 9 months ago.

ok, usually with this message it points to the cable or drive as being at the issue.

If you connect it to another computer now, does it function?

Customer: replied 9 months ago.
Hi Richard I connected the device to. Another computer running on Windows 7 and it was found. I think I should remove Windows 10 and revert to Windows 7 on my Acer Lap Top. That might solve the problem. I am not happy with Windos 10 anyway!!!!!
Expert:  Richard replied 9 months ago.

how long ago did you upgrade to windows 10?

Customer: replied 9 months ago.
Less than 6 months ago. It was the free version
Expert:  Richard replied 9 months ago.

ok its too long ago to go back.

Can you connect the hard drive again.

Right click on the windows start button and choose Disk Management

Do you see the disk listed there?

Customer: replied 9 months ago.
I accepted remote assistance but I could not put my phone number in the required space as I live in Spain And the numbers spaces are different. I see that the money for the remote assistance has been taken from my bank but I did my have the service. Are you going to service my computer remotely? I installed Nova Backup last week but I could not get it to talk to my HDD. I right clicked on the open symbol and the HDD is listed in device manager asa working unit. What should I do now my computer is on shall I connect the HDD drive?
Help please
Reg
Customer: replied 9 months ago.
I meant I did not have the remote service