I'm sorry about the issue. When did this issue first occur?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
I can reduce the remote support free for you. With remote support; I would connect remotely to your computer, and fix the issue directly for you. Please reply at the box below. Thank you.
I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you as this issue is complicated.
Please let me know your option; we guarantee our service. Thank you.
I'm located in the USA. I'm the computer tech, so I'll have our customer service check on the billing issue with you later, so let's just keep only the original cost. We will make sure you will be satisfied at the end. Can I connect remotely to your computer and fix now?
The original cost should be about $34, I think our customer service has mentioned that to you earlier right?
I don't have control over payment as I'm the computer tech, but I'll have our customer service contact you about the billing later; we will make sure you will be satisfied at the end okay? Now, can I connect remotely to your computer and fix the issue now?
Our customer service has emailed you. If you still have any billing concern, please reply back to our customer service. Please let me know when you are ready, so I can fix your Picasa program issue. Please reply at the box below. Thank you.