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Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Would you prefer to speak over the phone as we work on this? That may be easier for you if you arent too computer savvy.
Also, may I ask how long ago it was you upgraded to windows 10. Less then one month, or more then one month.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.