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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 35741
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I added "funspirit.aol.com to my account and forgot the

Customer Question

I added "funspirit.aol.com to my account and forgot the password. So I cannot get into it to change password ***** putting in the password ***** forgot.
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I added "fundsprite to my account of dgan419846 and forgot my password ********@******.***.
JA: Is there anything else important you think the Computer Technician should know?
Customer: The new email address does not show up when I open my welcome page and only shows up when I push the switch button to to access my other names.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 11 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 11 months ago.

Hi,

I'm sorry about the issue. Do you remember the password ***** the main AOL account?

Please reply at the box below. Thank you.

Expert:  Viet - Computer Tech replied 11 months ago.

Please try the following:

Solution #1:

- Click on the AOL website below:

https://myaccount.aol.com

, then sign in your main AOL account if prompted

, then there, click on the option Manage My Usernames

, then click on Change on the right of the screen name/ account name you want in order to change the password.

Solution #2:

- If that does not work, please reset the password ***** the AOL website below:

https://account.aol.com/account/password/start

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 11 months ago.
buck123 is pass word to my dgan419846, my primary account
Expert:  Viet - Computer Tech replied 11 months ago.

Thank you. Can you please click on the AOL website below:

https://myaccount.aol.com

, then sign in your main AOL account if prompted

, then there, click on the option Manage My Usernames

, then click on Change on the right of the screen name/ account name you want in order to change the password.

- If needed, I can connect remotely to remotely to your computer and do these steps directly for you.

Please reply at the box below to continue. Thank you.

Expert:  Viet - Computer Tech replied 11 months ago.

Were you able to go to the above website?

- If needed, you can also reset the password ***** the website below:

https://account.aol.com/account/password/start

When you are available, please reply at the box below to continue troubleshooting. Thank you.