I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
It was brought to my attention that you created a new question on this website instead of replying to me here. Doing so may incur an extra cost. For that reason, I closed the duplicate question. Please, keep all communication on this page.