I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.
When you are ready to begin, please post a message on this page.
Yes, that is correct. You are billed the amount the moment I respond, but that is always refundable if you are not happy with the results.
Yes, that is correct.
How do you wish to continue?
That is how the site works. I am sorry. I'll send up the refund request.