How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I can't get my tv to play the itunes on my computer. It

Customer Question

I can't get my tv to play the itunes on my computer. It worked great until I got a new computer. I have gotten a message saying that Bonjour is not enabled. I've tried installing Bonjour, repairing it, re-downloading iTunes etc. Still not working.
Submitted: 9 months ago.
Category: Computer
Expert:  Jason Jones replied 9 months ago.

Hello,

I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 9 months ago.
I was expecting a phone call, or an email. Just found this - after realizing I'd already been billed for a successful answer...
Anyway, this is my home computer. I am available this morning until 7:00AM AZ time, or after 4:00PM. Please call - ***-***-****.
Thank you.
Kathie
Expert:  Jason Jones replied 9 months ago.

Hello Kathie,

When you are ready to begin, please post a message on this page.

Thank you,

***** *****

Customer: replied 9 months ago.
I am ready if you are. However, I was supposed to not be billed the final amount until I was happy with the answer. And now if I am understanding your offer to remotely connect is another 26.00. Is this correct?
Expert:  Jason Jones replied 9 months ago.

Yes, that is correct. You are billed the amount the moment I respond, but that is always refundable if you are not happy with the results.

Customer: replied 9 months ago.
another $26.00 for your remotely connect?
Expert:  Jason Jones replied 9 months ago.

Yes, that is correct.

Customer: replied 9 months ago.
No thank you.
Expert:  Jason Jones replied 9 months ago.

How do you wish to continue?

Customer: replied 9 months ago.
Well, I've paid 40.00 to get an answer. Instead, I am being "sold" a remote connect for an additional $26.00. I am not satisfied and will be asking for a refund.Nice bait and switch, by the way.
Expert:  Jason Jones replied 9 months ago.

That is how the site works. I am sorry. I'll send up the refund request.

Customer: replied 9 months ago.
Thank you.