My name is ***** ***** certified computer/network professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
What is the Dlink/model of your router?
How far from the TV to the router and is there any walls/ obstructions between the router TV?
I am glad to hear that you got it working. JustAnswer has a 100% satisfaction guarantee and you are not required to pay for something that does not help.
I am sorry for any confusion. You can get a full refund with no problem.