How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Byron Your Own Question
Byron
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2557
Experience:  CCNA, A+, MCSE with over 12 years experience.
13274453
Type Your Computer Question Here...
Byron is online now
A new question is answered every 9 seconds

Is there a way to disable the fast connect popup?

Customer Question

is there a way to disable the fast connect popup?
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi Donna. My name is***** you for your question and the opportunity to assist.

Can you tell me when the pop-up appears?

Right after you log in, for example?

Customer: replied 1 year ago.
no it is a random popup, i have fast connect thru my isp so do not need chromes, and it interrupts game play
Expert:  Byron replied 1 year ago.

Hi and thanks for the update.

You mention Chrome. Is that the browser you are using when you get the pop ups?

Can we do a screen sharing session so I

can troubleshoot the best way to handle this?

Customer: replied 1 year ago.
it is the chrome browser asking to activate a chrome app, and no i would rather not do remote as i will be canceling this, asap not an issue with you, just the underhanded marketing of the service. you have a good day.
Expert:  Byron replied 1 year ago.

Hi. I believe you're referring to the automated pop-ups. Unfortunately the only way I can keep those from coming up is to not reply at all which would defeat the whole purpose of the conversation. I apologize for that.

If you open Chrome and type in the address bar: chrome://extensions and press Enter it will open the

extensions page. In there you can delete the fast connect plug-in.