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Harold Hanna
Harold Hanna, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 156
Experience:  Sr System Administrator at General Dynamics
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How do I play blue ray dvd on an asus notebook? It does have

Customer Question

How do I play blue ray dvd on an asus notebook? It does have an exterior port
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: i put a dvd in and i can hear it turning, however, nothing ever pops up.
JA: Is there anything else the Computer Technician should be aware of?
Customer: i purchased this 2 hours ago. there really shouldn't be anything else. Like I said it has a slot to insert the dvd, but the movie never pops up.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Harold Hanna replied 1 year ago.

Hello how are you. Is it specifically a Bluray disc, or a DVD?

Customer: replied 1 year ago.
blueray disc
Expert:  Harold Hanna replied 1 year ago.

What model of ASUS laptop is this?

Customer: replied 1 year ago.
r554l
Expert:  Harold Hanna replied 1 year ago.

OK looking up this model.

Expert:  Harold Hanna replied 1 year ago.

Does this look like the correct model?

http://www.brandsmartusa.com/Asus/179109/15+6+Laptop+Computer.htm

Customer: replied 1 year ago.
Expert:  Harold Hanna replied 1 year ago.

OK it looks like this model does not support BluRay discs. We can look for an external drive for this. If you are having trouble playing DVD discs, we can install software to make sure this is possible.

Expert:  Harold Hanna replied 1 year ago.

To make sure, you can download this software. It is free --

http://www.videolan.org/vlc/

This will play blurays, DVDs, and other types of discs. But, if you attempt to play a bluray and your drive does not support it, you will need to get a bluray player. Try the software first to make sure. If your bluray still doesn't work, you will need this piece of hardware --

http://www.amazon.com/Blu-Ray-Player-Laptop-External-Burner/dp/B009661Y8G/ref=sr_1_9

Expert:  Harold Hanna replied 1 year ago.

Please let me know if you need any further assistance. That software will work for you if you get the bluray player, and will make sure your DVDs are playable right now.

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