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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a new ASUS tablet that I received as a gift. I think

Customer Question

I have a new ASUS tablet that I received as a gift. I think the model # *****: T100HA-64GR I am not able to log in. I've not registered the computer. It doesn't acknowledge my email account or password.
Submitted: 9 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. What's the model of your new Asus tablet?

What's the recovery page / website you tried?

What's the email address showing on the new tablet, if any?

Is it okay to reset the tablet fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.

Customer: replied 9 months ago.
No thanks. Sorry to have bothered you. I'll wait for my local rep
Joe
Customer: replied 9 months ago.
Let's disconnect
Expert:  Viet - Computer Tech replied 9 months ago.

I'm sorry. Can I write some simple steps for fixing this issue? We guarantee our service, so don't worry. Please let me know. Thank you.

Customer: replied 9 months ago.
Thanks for your offer, but I need to wait for my tech this weekend to view my whole set up.I want to conclude this session
Joe
Expert:  Viet - Computer Tech replied 9 months ago.

You're welcome. I can also help doing the whole setup for you, but no problem; we are canceling this per your request. If you still need help with this issue later or if you need anything else, please come back any time as you wish; we guarantee our service. Thank you.

Customer: replied 9 months ago.
Ok. I'll remember how understanding you've been. Next time we'll try something simpler
Expert:  Viet - Computer Tech replied 9 months ago.

OK. We provide instant live online support. Thank you.

Customer: replied 9 months ago.
I've just received an AMEX notification that my account was charged for $47. Since I am not satisfied with the manner in which I would be helped, please cancel the charge
Joe

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