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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I do not know where you have gone. I am waiting remote

Customer Question

Dan, I do not know where you have gone.
I am waiting for my remote connection with you to
fix all the problem I have.
Cheers ***** *****
Submitted: 1 year ago.
Category: Computer
Expert:  Dan replied 1 year ago.

I responded back on your original question.

Customer: replied 1 year ago.
I said yes to switch to a secure remote assistance.
My phone number is: 61 07 54919098
Where are you corresponding from Dan. I am in
Australia as you know.
Expert:  Dan replied 1 year ago.

Go back to your original question so we don't get confused.

Expert:  Dan replied 1 year ago.

Before we I attempt a remote, can you send me a screen print of the ransom that pops up?

Customer: replied 1 year ago.
Do not know how to bring the email up about the
cryptolocker virus.
Expert:  Dan replied 1 year ago.

When you attempt to access files doesn't it popup then?