Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
which app have you used to backup your old phone data?
One of the few downsides of getting a new Windows Phone is having to migrate all the apps, games and settings of your old phone to your new. Many will be picking up the newLumia 950 or Lumia 950 XL and the process has gotten a lot easier than it used to be.
The process is no longer as cumbersome as it used to be with everything having to be manually reinstalled and set-up. With the Windows Phone Back-up feature, you can create a backup file for all your games, apps, email accounts, settings and text messages that can easily be restored or migrated to your new Windows Phone.
The steps are straightforward.
Once you've created a recent backup file for your Apps+Settings and/or Text Messages, go ahead and start the initial set-up for your new Windows Phone. At some point, you will be asked if you would like to restore a previous Windows Phone backup file. All that is needed is to pick your file, tap okay and sit back and relax.
The restoration will adjust your new Windows Phone settings to match your old Windows Phone as best as possible. Just keep in mind that some of the settings on your old phone may not transfer over to your Windows 10 phone. The same is possible with your old apps and games.
The re installation will take a little time, but it is a lot easier than finding the app in the Windows Phone Store and manually re-install things one app at a time.
give me few mins let me see if there is any app which will help in getting the texts out to your new phone from the old one.
you have already tried the backup and restore options correct?
Go to your message app, go to settings, and change the drop down to download messages from "any time"then re sync i am an android expert let me know if this has not worked i will open it to the windows phone expert.
Hi there and welcome
In the new phone, you told it to backup now, which just created a backup, that does not restore it.
What you have to do is reset the new phone to new again, which wipes all the data from the new phone and returns it to new. You have to do this as you restore the backup file as part of setting up the phone. So first, make sure you have the backup file from the old phone ready.
Then on the new phone
Make sure your phone is turned off before beginning the process listed below.
go ahead and start the initial set-up for your new Windows Phone. At some point, you will be asked if you would like to restore a previous Windows Phone backup file. All that is needed is to pick your file, tap okay and the data, including the messages will be restored from the backup.
Let me know how you go please
Can you come here to your question please