I'm sorry about the issue. Does the new Dell computer have windows 10? (or Windows 7 or 8, etc.)?
Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen?
Do you also have another working computer?
Please reply at the box below. Thank you.
Is it okay to reset the new Dell computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.