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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Im ***** ***** ..i just brought a used laptop daugther. its

Customer Question

hello im ***** ***** ..i just brought a used laptop for my young daugther . its been in a bag for a couple weeks . i cant find its password ***** i dont know what to do
JA: Thanks. Can you give me any more details about your issue?
Customer: i dont .have the password ***** open .my computer .its a asus
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: Computer
Expert:  Harold Hanna replied 9 months ago.

Hello, what type of password ***** *****?

Customer: replied 9 months ago.
yahoo
Expert:  Harold Hanna replied 9 months ago.

you can get into the computer but not into the yahoo account?

Expert:  Harold Hanna replied 9 months ago.

If it is someone else's Yahoo account, you can click sign out and just make a new one for you or your daughter. You don't have to use the yahoo account that was already in the computer.

Customer: replied 9 months ago.
no thank you il take my computer else where.... no more added charges
Expert:  Harold Hanna replied 9 months ago.

That is a remote offer for people who are unable to type fast we do not need any additional services and can continue here at no additional cost.

Customer: replied 9 months ago.
at no extra charge ...i really need the help . i dont have the extra charges
Customer: replied 9 months ago.
im only able to get to the main screen
Expert:  Harold Hanna replied 9 months ago.

You do not have to accept the remote assistance that is an extra charge but useful for people who have trouble typing or are unable to type. I am unsure what you have paid already but you only pay if the assistance has been helpful to you.

Customer: replied 9 months ago.
Thank you .but no its not at all been helpful in any way
Expert:  Harold Hanna replied 9 months ago.

OK we haven't tried anything yet but if you don't want assistance I will refer this for a refund.

Customer: replied 9 months ago.
im willing to try anything ....just not the extra charges
Expert:  Harold Hanna replied 9 months ago.

How much did it say altogether and what are you not wanting to pay? I understand you don't need the remote desktop, is that what you don't want to pay?

Customer: replied 9 months ago.
Ive already apply my credit card information for 36 dollars ...now its asking for another 26 dollars .which im not willing to pay.
Expert:  Harold Hanna replied 9 months ago.

Ah OK understood. Yes we do not need to do the remote connection. When you say specifically its a password ***** can you explain in more detail? Does it already show the Windows screen?