My name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
I can help you with a remote session on your computer. This will allow me to check your computer settings and find the issue with your printer. The fee that you have already agreed to is only a deposit. When we do the remote session there is an additional fee. I will send you the details. Let me know if you want to do the session.
okay, Contact customer service from the link on this page.
Just click on accept on the additional services and then you will get a link to start the remote session.
Okay, let me send a new one.
I am very sorry this did not work for you. JustAnswer has a 100% satisfaction guarantee and you are not required to pay for something that did not help. I will continue to work with you on this until we find a solution.
Customer service can be reached here> PLEASE CLICK HERE<
I am very sorry for the confusion.
You can go to this link form your computer>http://professional.justanswer.com/chat/index/2f2dd0e82bdf44649b670e8c735bdfb6
Call this number for immediate support please>1-***-***-****
I'm sorry about the issue. I'm another tech; I can help you without any additional charge, and we guarantee our service, so don't worry.
What's the model of your printer / scanner? What's the error or message when printing or scanning?
Is the printer / scanner connected to the computer with a USB cable? Or is the connection wireless?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
When did you upgrade to Windows 10? We could also go back to your previous working Windows version, if possible, if you'd like to.
Please reply at the box below. Thank you,
Please let me know, if you still need any help or do you want a full refund of the deposite.
When you are back, please reply at the box below to continue. Thank you.