For Online Computer Support, Ask a Computer Technician
I will be the person helping you today. I can see that you may need a little bit of extra help. There are many reasons as to why this may happen. The drivers may be faulted or the printer profile may be corrupt. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.