I'm sorry about the issue. Is there any error or message when signing in your email account?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Are you still needing help?
Checking in to see if you still need help with this issue, if so please reply at your convenience.
Do you have your information on the ipad backed up to the cloud?