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Ask Shefin Your Own Question

Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 4931
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Trouble installing---first 3 items checked then #4 says

Customer Question

trouble installing---first 3 items checked then #4 says trying to fix problem but after an hour its still trying
Submitted: 9 months ago.
Category: Computer
Expert:  Shefin replied 9 months ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May i know the fourth step, that you are experiencing issues with? Is it adding the state?

Thank you.

S H E F I N

Customer: replied 9 months ago.
Fix.NET Framework 4.0 issues
Expert:  Shefin replied 9 months ago.

Hi,

Try downloading and installing latest .Net Framework for your computer from the link below, and then try installing Turbotax again.

http://www.microsoft.com/en-in/download/details.aspx?id=36377

If the issue persists, can I access your computer remotely and help you resolve the issue?

Thank you.

S H E F I N

Customer: replied 9 months ago.
This did nothing. I am not satisfied with this advice and I certainly won't allow someone who I don't know have access to my computer. I am done with turbo tax
Expert:  Shefin replied 9 months ago.

Hi,

Please make sure that you have installed all latest updates for your computer.

Then, please check the instructions in the link below.

https://ttlc.intuit.com/questions/1900095-troubleshooting-and-repairing-problems-with-the-microsoft-net-framework

Thank you.

S H E F I N