Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
Dean, Windows 10 has been a real problem, especially for those upgrading. Windows 10 is not going to be viable until SP1 is out in about 9 months, you may be looking at a system restore, i do not advise anyone to be using windows 10 right now. Let me know if you would like me to remotely connect and see what i can do.
You never responded to a request for remote assistance Dean, I don't know what path to take unless I am on your system.