How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Cody Your Own Question

Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 1288
Experience:  Systems Administrator
58973002
Type Your Computer Question Here...
Cody is online now
A new question is answered every 9 seconds

CAN'T REMEMBER MY PASSWORD ANY SUGGESTIONS

Customer Question

CAN'T REMEMBER MY PASSWORD ***** SUGGESTIONS
Submitted: 9 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 9 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Which password ***** you need help with?

Customer: replied 9 months ago.
I'm in Costa Rica brought a laptop which I can't remember the password ***** trying to get into Netflix says I need to install Silverlight plug in which wants to know my password ***** remember
Customer: replied 9 months ago.
Are you still there
Expert:  Randy Computer Tech replied 9 months ago.

Yes,

I will open the question to the expertsame for your question.

Expert:  Cody replied 9 months ago.

It is wanting your password ***** what account? to login to your computer or something else?

Customer: replied 9 months ago.
the password ***** my computer
Expert:  Cody replied 9 months ago.

to be able to reset it, we would need a blank CD and access to a working computer; is this available?

Customer: replied 9 months ago.
not possible
Expert:  Cody replied 9 months ago.

sorry I just noticed you have a MAC and not a Windows device.

Try these steps here, it has a video as well; http://www.cnet.com/how-to/reset-bypass-password-mac-macbook/

Expert:  Cody replied 9 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.