My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
yes, you can permanently delete cookies, cache, history and footprints.
Open the AOL software. Click on the Keyword menu and then select the Go to Keyword option.
Enter Browser Settings into the search box and click Go.
Select the Clear My Footprints tab and then click the Select Footprints to Clearbutton.
Place a check in the boxes next to Browsing History, Cookies, and Browser Cache.
Click the Clear Selected Footprints button.
Click Close when you are finished.
Note: You can also click the Clear button out beside each of the types of footprints to clear them individually.
Please let me know if this does not work or if you need any other assistance.
Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.
Thank you very much!