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Hello. My name is ***** ***** I will be assisting you today.
Did you upgrade though windows updates? You can't go from 32bit to 64bit.
That maybe why it's running slow as the hardware was meant to run a 32bit operating system. Did you purchase Windows 10 and have a CD for it?
Run the below 2 programs; let me know if you have questions on them.
yes if you haven't already
this is on youtube?
Checking in to see if you still need help with this issue, if so please reply at your convenience.