Hi, My name is ***** ***** i will be assisting you
Let me know the make and model of your computer
also let me know if you have windows xp, vista, windows 7, 8 or 10
My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this I believe that Secure Remote Assistance would be the fastest and easiest way to resolve your issue and I have offered this to you at the lowest price that I am allowed to charge ($5). This is optional, and if you choose not to do this, I can try to find a way to help you here.